Reservation Policy:

A 10% deposit will be required to reserve your booking unless the departure date is within 6 weeks in which case full payment would be required.

The booking fee is non-refundable under all circumstances. We will provide you with detailed terms and conditions before asking for any payment.

Note: The reservation amount may vary depending on the nature and customization of your trip and will be confirmed to you before you make any payment.

Cancellation Policy:

The general cancellation policy applied by us is as per below. The table shows the refund amount due to the customer depending on the advance notice for cancellation provided to us.

< 10 days No refund issued
Between 10 – 20 days 25% refund of the total amount
Between 21 – 30 days 50% refund of the total amount
Between 31 – 45 days 75% refund of the total amount
> 60 days 90% refund of the total amount

Note: If only deposit has been paid, no refund will be issued under any circumstances

For the purpose of the above table:

“days” refers to the reference date used for all calculations. It will be the first date when you use any service booked with us. The time zone used for all calculations, irrespective of the destination or the Customer’s residence, is GMT unless notified otherwise.

“total amount” refers to the total amount of all the services booked with Vinago Travels at one time. If multiple services are booked at different times than each service will have it’s own cancellation policy. The total amount includes deposit as well as balance paid for the service.

For example: A customer is arriving in London on 12-May where Vinago Travel has arranged for a car transfer, hotel, train tickets and theatre tickets. The Customer informs Vinago Travel regarding his trip cancellation due to personal reasons on 02-May. As the customer has informed about his cancellation 10 days before the first service booked with Vinago Travel, the Customer will be due 25% refund of the total amount paid to Vinago Travel. The time zone used for all calculations, irrespective of the destination or the Customer’s residence, is GMT unless notified otherwise.

Note: The cancellation amount may vary depending on the nature and customization of your trip and will be confirmed to you before you make any payment.