OUR STORY
We are Vikrant (aka Vicky) and Namita (aka Nami). While globetrotters by heart, at the moment we are residing in London, UK.
Living in UK and France, provided us the opportunity to visit many countries. We have been lucky to visit 60+ countries in 5 continents and have visited all the main European touristic attractions multiple times. From backpacking to luxury 5 star stays, budget airlines to business and first class travel, street food to Michelin starred restaurants, our journey is a myriad of experiences. We aren’t obsessed with budget or luxury travel but consider ourselves as value hunters and look for memorable experiences.
Our tips and experiences helped our friends and acquaintances in discovering Europe and getting the most out of their trip. We thoroughly enjoyed making customised itineraries for them and it is through this passion of ours that the idea of ViNaGo Travel was born.
Our goal is to help you discover the world and in particular Europe by taking out the stress in your planning and making sure you have a memorable trip by providing you help with local insights.
WHY BOOK WITH US?
No compromise on quality (ViNaGo Quality Promise)
We don’t hide behind the standard “XYZ Hotel or Similar”. Any hotel we book for you [whether 3*/4*/5*], will have ViNaGo Quality Promise guaranteeing a minimum review rating. This means that we work with only those hotels that maintain high quality standards.
Similarly, if there are multiple vendors for any given day trip/excursion, we will always try to book you with the provider having higher user rating.
Competitive Pricing
On a like to like basis we are confident of beating any quote whether for a 10 day tour in Europe or a week long stay at a holiday resort in Dubai. So do contact us to see if we can beat your quote.
While comparing prices especially for multi day tours, you should also consider,
- Excursions/attractions included
- Flexibility and level of customisation offered for the itinerary
- Access to unbiased expert advice and quality of customer care service
- Quality (and not just star classification) of hotels. There are many disappointing hotels with bad ratings even if they have 3/4/5-star classification. Our “ViNaGo Quality Promise” means we will never book you in such hotels just to provide a lower/competitive quote.
Reliable and transparent
We don’t have any hidden charges. Our quotes are inclusive of all the taxes and charges. We will provide you with all the terms and conditions and cancellation policies that will apply to your booking before you make any payment.
More inclusions than others in packages
We provide a wide array of options for excursions to suit your taste. We include as many options as we can (or as you want) so that you have a hassle-free vacation while we are taking care of all the nuts and bolts. We don’t keep our prices artificially low by not including anything. We are also happy to provide you advice on which options/excursions are worth doing and which are tourist traps.
Local Knowledge
- Where can you get the best free views of London? Best food markets in London?
- Which is the best Metro station for the perfect Instagram view of Eiffel Tower? (hint: It’s not the official Eiffel Tower station)
- What’s the difference between First class train travel in various countries?
- Should you get a railway pass if you plan to travel by Train? (Ans is No in majority of cases)
- How to avoid tourist traps?
We are based in London but have stayed in Europe previously. We know the local tips and tricks which you may not always be aware of and we are happy to pass on our knowledge to you. We have travelled extensively within Europe.
Fun fact: All the photos on the website have been clicked by us during our travels using simple point and shoot camera or cellphone!!! We haven’t used any stock photos nor have we photoshopped them (other than resizing) to make them perfect. So while we may not have the most glamorous shots, we certainly have real ones.
Customer Care
We believe in under promising and over delivering. If you have any query no matter how small, we will resolve it for you. We aim to reply to all emails within 1 working day. By reply, we don’t mean a generic response with fancy words but a quality reply which actually addresses your query or concern.
Flexibility
We are a small independent boutique agency. We have access to the largest suppliers providing a wide range of inventory but we are not bound by corporate contract to any particular one so we can get you the best possible rate among all the suppliers.
- Want to book flight/hotel with your miles/points?
- Want a more flexible cancellation policy?
- Mix different categories of hotels?
No problem. Just ask us and we will be happy to assist.
Bespoke holidays and Attention to detail
We do only tailored holiday for individuals and small groups. Our sincere belief is that every customer is unique hence we don’t use one size fits all approach to give you a standard itinerary. We try to understand your preferences, likes and dislikes and then craft your journey accordingly.
Creativity
- Best medieval destinations?
- Prettiest villages?
- Combine French Riviera with Italian coastline?
Whether you are visiting for the first time or are a repeat traveller, we are never short of ideas.
Let us surprise you with original itineraries.
Passion
We are travellers first and our current venture is born out of our love for travel. Our aim is not just to provide itineraries and bookings but to give our customers experiences to cherish. We believe in giving our honest and independent opinion even if it’s contrary to popular perception.
We are not obsessed with selling you various products, but we are obsessed with making sure you get the best possible service and make the most of your limited time and go back with ever lasting memories 🙂